Online Banking Agreement and Disclosures

In order to access your accounts, products and services with us through Online Banking and to receive certain electronic communications, you must consent to the Electronic Communications disclosure described below.

This Agreement describes your rights and obligations as a user of the Online Banking Service and all other services made available online by Greenfield Savings Bank, including without limitation the Online Bill Payment Service ("Service" or "Services"). It also describes the rights and obligations of Greenfield Savings Bank. Please read this Agreement carefully. As an authorized account holder you must abide by the terms and conditions of this agreement, and those provided to you at account opening, in order to use this Service. If you do not agree to these terms, do not complete your registration for the Services or use the Services.

By selecting the "I Accept" button below, you are (1) acknowledging your receipt of the information listed below, (2) agreeing that any contract you enter into with Greenfield Savings Bank for the provision of certain Online Banking Services, may be in electronic form, and (3) agreeing that certain information that may be delivered in connection with the Services may also be in electronic form.

You are also acknowledging receipt of the following information and agree that:

The following definitions apply in this Agreement.

"Online Banking" is the Internet-based service providing access to your account(s) under the terms set forth in this Internet Banking Terms and Conditions Agreement.

"Online Account" is a Greenfield Savings Bank account from which you will be conducting transactions using a Service.

"Business Day" refers to Monday through Friday, excluding holidays as determined by Greenfield Savings Bank. All Online transaction requests received after regular banking hours or on a non-Business day, will be processed immediately, but may not appear in the online history until the following Business Day.

Greenfield Savings Bank Regular Banking Hours:
Monday through Friday 9:00 a.m. - 4:30 p.m.
Weekends and Federal holidays are not included. The bank may be open on Saturdays or certain federal holidays; however, online transactions in some instances may or will not be processed until the next business day.

"Password" is a series of numbers, special characters and/or letters that you select after the initial sign-on that establishes your connection to the Service(s). Greenfield Savings Bank will provide you with a code for use during the initial sign-on process.

"Time of day" references are to Eastern Standard Time.

"Greenfield Savings Bank", "we," "us" or "our" refers to Greenfield Savings Bank, which offers the Services provided under this Agreement and holds the accounts accessed by the Services.

Greenfield Savings Bank will provide online instructions describing how to use the Online Banking Service or Online Bill Payment Service. To gain access to this Service you will need your Username and your Password.

The Service(s) are generally available 24 hours a day, 7 days a week, except during special maintenance and upgrade periods, which are scheduled between 12:00 am and 6:00 am EST on Wednesdays and Sundays. When this occurs the service(s) will not be available.

Online Hours:
Monday through Friday from 7 a.m. - 11:00 p.m.
Saturday from 7 a.m. - 8 p.m.

Account Transfers processed through the Service within the Online Hours will post to your account once the transfer is initiated. Account Transfers processed through the Service outside of the Online Hours will post to your account when the system is back online.

Currently there is no associated fee to access the Online Banking Service or Online Bill payment. If and when fees are assessed a minimum of 30 days' notice will be given to Online Banking customers.

The safety of our customers' accounts and account information is of paramount importance to Greenfield Savings Bank. We go through great lengths to protect confidentiality and the security of your account, and urge you to do the same. You agree not to allow anyone to gain access to the Services or to let anyone know your Password used with the Services. You agree to assume responsibility for all transactions initiated through the Services with your Greenfield Savings Bank Username, up to the limits allowed by applicable law. While Greenfield Savings Bank continues to provide our customers with the level of online security we believe necessary and appropriate, customers who share their Usernames and Passwords are giving up the full benefit of our security measures and legal protections to which they may be entitled. No representative from Greenfield Savings Bank will ever call or e-mail and ask for your Username or User Password; however, if you contact Greenfield Savings Bank you may be asked for your Username and other personal information to verify your identity.

If your Password has been lost or stolen, call Greenfield Savings Bank immediately at 413-774-3191 or 888-324-3191. Telephoning Greenfield Savings Bank is the best way of minimizing your losses --- DO NOT USE EMAIL TO NOTIFY US. You may also restore the security of your Service by immediately changing your Password. If you believe your Password has been lost or stolen and you notify us within two Business Days after you learn of the loss or theft, you can lose no more than $50.00 if someone uses your Password to conduct unauthorized electronic funds transfers without your permission. If you do NOT notify us within two Business Days after you learn of the loss or theft of your Password, and we can prove we could have stopped someone from using your Password to conduct unauthorized electronic funds transfers without your permission if you had told us, you could lose as much as $500.00.

In addition to viewing account information, you may use Online Banking to conduct the following transactions:

NOTE: Because regulations require Greenfield Savings Bank to limit pre-authorized transfers (including Online Banking transfers), the following limitations apply:

New services may be introduced for Online Banking from time to time. Greenfield Savings Bank will notify you of the existence of these new services. By using these services when they become available, you agree to be bound by the rules that will be made available to you concerning these services.

Pay bills to third party vendors using Bill Payment. Use Person-to-Person payments to send/request money to/from another person Online from your checking account.

Fees may apply for these services and will be displayed prior to transaction submission.

The External Transfer service enables you to transfer funds: between your Account(s) that you maintain with us on the one hand, and your Account(s) that are maintained by other financial institutions, on the other hand. You represent and warrant that you are either the sole owner or a joint owner of the Eligible Transaction Account and the Recipient Account and that you have all necessary legal right, power and authority to transfer funds between the Eligible Transaction Account and the Recipient Account. If you are a joint owner of the Eligible Transaction Account, Recipient Account, or both, then you represent and warrant that (i) you have been authorized by all of the other joint owners to operate such Accounts without their consent (including without limitation to withdraw or deposit any amount of funds to such Accounts or to even withdraw all funds from such Accounts); and (ii) we may act on your instructions regarding such Accounts without liability to such other joint owners. Further, you represent and warrant that the Recipient Account is located in the United States.

When we receive a Transfer Instruction from you, you authorize us to (i) debit your Eligible Transaction Account and remit funds on your behalf to the Recipient Account designated by you and to debit your applicable Account as described below in 'Service Fees and Additional Charges'; or, as applicable, to (ii) credit your Eligible Transaction Account and remit funds on your behalf from the Recipient Account designated by you and to debit your applicable Account as described below in 'Service Fees and Additional Charges'. You also authorize us to reverse a transfer from the applicable Account if the debit is returned from the other Account in the transaction for any reason, including but not limited to nonsufficient funds.

We will use reasonable efforts to make all your transfers properly. However, we shall incur no liability if we are unable to complete any transfers initiated by you because of the existence of any one or more of the following circumstances:

It is your responsibility to ensure the accuracy of any information that you enter into the Service, and for informing us as soon as possible if you become aware that this information is inaccurate. You may not use a P.O. Box as a postal address. We will make a reasonable effort to stop or recover a transfer made to the wrong Account once informed, but we do not guarantee such recovery and will bear no responsibility or liability for damages resulting from incorrect information entered by you.

Transfer Cancellation Requests and Refused Transfers: You may cancel a transfer at any time until it begins processing (as shown in the Service). We will, to the extent permitted by law, make reasonable attempts to return any unclaimed, refused, refunded, prohibited, or denied transfer to your Account that we debited for the funds transfer. If this is unsuccessful (for example, the Eligible Transaction Account has been closed) we will make reasonable attempts to otherwise return the funds to you. .

Stop Payment Requests: If you desire to stop any transfer that has already been processed, you must contact Customer Service. Although we will make a reasonable effort to accommodate your request, we will have no liability for failing to do so. We may also require you to present your request in writing within fourteen (14) days. The charge for each request will be the current charge for such service as set out in the applicable fee schedule.

Service Fees and Additional Charges: Applicable fees will be disclosed in the user interface for the Service. Any applicable fees will be charged regardless of whether the Service was used, except for fees that are specifically use-based. Use-based fees for the Service will be charged against the Account that is debited for the funds transfer. There may also be charges for additional transactions and other optional services. You agree to pay such charges and authorize us to deduct the calculated amount from the applicable Eligible Transaction Account you hold with us or the Account that is debited for the funds transfer, depending on how such charges are described in the user interface for the Service. Any financial fees associated with your standard deposit accounts will continue to apply. You are responsible for any and all telephone access fees and/or Internet service fees that may be assessed by your telephone and/or Internet service provider.

Refused Transfers: We reserve the right to refuse any transfer. We will notify you promptly if we decide to refuse to transfer funds. This notification is not required if you attempt to make a transfer that is not allowed under this Agreement.

Returned Transfers: In using the Service, you understand transfers may be returned for various reasons such as, but not limited to, the Recipient Account number is not valid. We will use reasonable efforts to research and correct the transfer to the intended Account or void the transfer and credit your Account from which you attempted to transfer funds. You may receive notification from us.

External Transfer Definitions
"Account" means a checking, money market or savings account that is either an Eligible Transaction Account or Recipient Account, as applicable.

"Eligible Transaction Account" is a checking, money market or savings account that you hold with us.

"Recipient Account" is your account at another financial institution (i) to which you are transferring funds from your Eligible Transaction Account; or (ii) from which you are transferring funds to your Eligible Transaction Account.

"Transfer Instruction" is a specific Payment Instruction that you provide to the Service for a transfer of funds.

Stop payments may be submitted electronically through Greenfield Savings Bank's Online Banking. Your stop payment request must describe the item or account with reasonable certainty and we must receive the request in a time and way that gives us a reasonable opportunity to act on it. Stop payments on checks or drafts are effective for 6 months. You may be charged a fee every time you request a stop payment, even if it is a continuation of a previous stop payment request. You understand that we may accept the stop payment request from any of the authorized signers of the account regardless of who signed the check. Our acceptance of a stop payment request does not constitute a representation by us that the item has not already been paid or that we have had a reasonable opportunity to act on the request. We may accept a stop payment request on lost or stolen checks, whether a single check or a series, unless our policy requires we open a new account for you to ensure your security. Written communication includes communication by electronic record.

You will continue to receive your regular account statement either monthly or quarterly, depending on the type of account.

Subject to the terms and conditions of this Agreement, the Online Statements Service provides you with an electronic version of your eligible Account statements or transaction histories that you may view, save to your Device and/or print at your convenience. The Service also may include the electronic delivery to you of Other Statement Material. You acknowledge and confirm that your acceptance of the Consent for Electronic Communications and Disclosures in connection with your enrollment in the Online Banking Service applies to Online Statements and Other Statement Material that you may receive through the Service.
Your statements will be delivered electronically if you have elected for us to do so on your behalf or if the particular account you have with us requires e-statements to be delivered to you.

In case of errors or questions about your electronic transfers, telephone Greenfield Savings Bank at 413-774-3191or 888-324-3191 or write a letter as soon as you can and send it to:

Greenfield Savings Bank
Attention: Customer Service
400 Main Street
PO Box 1537
Greenfield, MA 01302-1537

We must hear from you no later than 60 days after we sent you the FIRST statement on which the error or problem appeared.

  1. Tell us your name and account number (if any).
  2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
  3. Tell us the dollar amount of the suspected error.

We will investigate your complaint and will correct any error promptly. If we take more than 10 business days to do this, we will credit your account for the amount you think is in error so that you will have the use of the money during the time it takes us to complete our investigation.
*Does not apply to business accounts

Greenfield Savings Bank agrees to make reasonable efforts to ensure full performance of Online Banking and Bill Pay. Greenfield Savings Bank will be responsible for acting only on those instructions sent through Online Banking which are actually received, and cannot assume responsibility for circumstances over which the bank has no direct control. This includes but is not limited to, the failure or malfunctions in communication facilities, which may affect the accuracy or timeliness of messages you send. Greenfield Savings Bank is not responsible for any losses should you give incorrect instructions, or if your payment instructions are not given sufficiently in advance to allow for timely payment or delays in mail service.

Any information you receive from Greenfield Savings Bank is believed to be reliable. However, it can only be provided on a best-efforts basis for your convenience and is not guaranteed. Greenfield Savings Bank is not liable for any deficiencies in the accuracy, completeness, availability, or timeliness of such information, or for any investment or other decision made using this information.

Greenfield Savings Bank is not responsible for any fees incurred for Internet access, or for any computer virus or related problems that may be attributable to services provided by any Internet access service provider.

You are responsible for obtaining, installing, maintaining, and operating all computer hardware and software necessary for performing Online Banking and Bill Pay. Greenfield Savings Bank will not be responsible for any errors or failures from the malfunction or failure of your hardware or software.

The limit of Greenfield Savings Bank's liability shall be as expressly set forth herein. Under no circumstances will Greenfield Savings Bank be liable in contract, tort, or otherwise for any special, incidental, or consequential damages, whether or not foreseeable. By consenting to use the Services, you agree to waive any and all rights to any of the aforesaid, and you acknowledge that the limit of your remedy is as otherwise expressly set forth herein.

Greenfield Savings Bank will be responsible for your losses, as allowed by law, if they were directly caused by our failure to:

However, we will NOT be responsible for your losses if:

There may be other exceptions stated in this agreement and in other agreements with you. In no event shall we be liable for damages in excess of your actual loss due to our failure to complete a transfer, and we will not be liable for any incidental or consequential damages.

If any of the circumstances listed above shall occur, we shall assist you with reasonable efforts in taking appropriate corrective action to reprocess the transactions that may not have been completed or to correct incorrect transactions that have been processed.

If you send Greenfield Savings Bank an electronic mail message through the Service, Greenfield Savings Bank will be deemed to have received it on the following Business Day.
Emails will be answered within a reasonable timeframe. You should not rely on electronic mail if you need to communicate with Greenfield Savings Bank immediately (e.g., if you need to report an unauthorized transaction from one of your accounts, or if you need to stop a payment that is scheduled to occur).

Alerts. Your enrollment in Greenfield Savings Bank Online Banking and/or Mobile Banking (the “Service”) includes enrollment to receive transaction alerts and notifications (“Alerts”). Alerts are electronic notices from us that contain transactional information about your Greenfield Savings Bank account(s).

Alerts must be activated by you to be enabled. These Alerts can be accessed from the Manage Alerts menu within Greenfield Savings Bank Online Banking and Manage Alerts menu within Greenfield Savings Bank Mobile Banking.

Alerts must be managed and/or added online through the Service. You cannot maintain all Alerts though your mobile device. We may add new Alerts from time to time, or cancel old Alerts. We usually notify you when we cancel Alerts, but are not obligated to do so. Greenfield Savings Bank reserves the right to terminate its Alerts service at any time without prior notice to you.

Methods of Delivery. We may provide Alerts through one or more channels (“EndPoints”): (a) a mobile device, by text message, (b) a mobile device, by push notification; (c) an email account, by an e-mail message; or (d) your Greenfield Savings Bank Online Banking message in-box, by an e-mail message. You agree to receive Alerts through these EndPoints, and it is your responsibility to determine that each of the service providers for the EndPoints described in (a) through (c) above supports the email, push notification, and text message Alerts provided through the Alerts service. Please be advised that text or data charges or rates may be imposed by your EndPoint service provider. Alert frequency varies by account and preferences. You agree to provide us a valid mobile phone number or email address so that we may send you Alerts. If your email address or your mobile device's number changes, you are responsible for informing us of that change. Your Alerts will be updated to reflect the changes that you communicate to us with regard to your primary and secondary email addresses or mobile device number.

Alerts via Text Message. To stop Alerts via text message, text "STOP" to 48179 at any time.  Alerts sent to your primary email address will be unaffected by this action. To restore Alerts on your mobile phone, just visit the Alerts tab in Greenfield Savings Bank Online Banking and click the box next to your mobile number for the Alerts you'd like to receive again.  For help with SMS text alerts, text “HELP” to 48179. In case of questions please contact customer service at 413-774-3191. Our participating carriers include (but are not limited to) AT&T, SprintPCS, T-Mobile®, U.S. Cellular®, Verizon Wireless, MetroPCS.

Limitations. Greenfield Savings Bank provides Alerts as a convenience to you for information purposes only. An Alert does not constitute a bank record for the deposit or credit account to which it pertains. We strive to provide Alerts in a timely manner with accurate information. However, you acknowledge and agree that your receipt of any Alerts may be delayed or prevented by factor(s) affecting your mobile phone service provider, internet service provider(s) and other factors outside Greenfield Savings Bank’s control. We neither guarantee the delivery nor the accuracy of the contents of each Alert. You agree to not hold Greenfield Savings Bank, its directors, officers, employees, agents, and service providers liable for losses or damages, including attorneys' fees, that may arise, directly or indirectly, in whole or in part, from (a) a non-delivery, delayed delivery, or the misdirected delivery of an Alert; (b) inaccurate or incomplete content in an Alert; or (c) your reliance on or use of the information provided in an Alert for any purpose.

Alert Information. As Alerts delivered via SMS, email and push notifications are not encrypted, we will never include your passcode or full account number. You acknowledge and agree that Alerts may not be encrypted and may include your name and some information about your accounts, and anyone with access to your Alerts will be able to view the contents of these messages.

Greenfield Savings Bank has provided you with access to our secure message service. You may use the Service to correspond with us securely. If you have a question regarding your accounts that you would like to pose to us electronically, we strongly recommend that you use the message center instead of e-mail. E-mail is not secure and any sensitive information could be more easily accessed via normal e-mail exchanges. When we send you a message through the secure message service, you will need to login to the Service to view our reply. 

In addition, you may contact us at any time via secure chat (subject to availability) to discuss questions or concerns that you have about the Service. Please note that these chat sessions may be saved by Greenfield Savings Bank for future reference.  As part of the chat functionality, and only with your approval, which you can revoke at any time, you can give the Greenfield Savings Bank agent permission to see your computer screens remotely and help you resolve any problems you may be experiencing with the Service. 

If you need to contact us immediately to stop payment, to report the unauthorized use of your User Name and/or Password, to report unauthorized access to an account, or for any other reason, you should call us at 1-888-324-3191.

In addition to this Agreement, you and Greenfield Savings Bank agree to be bound by and comply with the requirements of the agreements applicable to each of your Online Accounts. Your use of the Online Banking Service or the Online Bill Payment Service is your acknowledgment that you have received these agreements and intend to be bound by them. You should review other disclosures received by you when you open your accounts at Greenfield Savings Bank, including the charges that may be imposed for electronic funds transfers or the right to make transfers listed in the fee schedules accompanying those disclosures and the fee schedule at the end of this Agreement. We will automatically deduct any fees related to this Service from your Bill Pay Account each month. All terms and conditions of the disclosures provided to you at account opening, including but not limited to, the Truth in Savings, Regulation E Disclosure, Depositor's Agreement and Terms and Conditions apply to this Service.

Greenfield Savings Bank may modify the terms and conditions applicable to either Service from time to time upon mailing or delivering a notice of the modifications to you at the address shown on our account records, and the revised terms and conditions shall be effective at the earliest date allowed by applicable law. We may send any notice to you via electronic mail and you will have been deemed to have received it three (3) days after it is sent. We reserve the right to terminate this Agreement and your use of the Services in whole or in part at any time without prior notice.

A copy of Greenfield Savings Bank 's Consumer Privacy Statement is available upon request at any of our branches, or can be mailed to you upon request by calling Greenfield Savings Bank at 413-774-3191 or 888-324-3191, or writing a letter and sending it to:

Greenfield Savings Bank
Attention: Customer Service
400 Main Street
PO Box 1537
Greenfield, MA 01302-1537

You can also access our Policy online by clicking on the Privacy Notice link on the Greenfield Savings Bank Website ( ). By registering for the Services as a new member, or registering for a new Service, or continuing to use the Services following your registration, you authorize the collection, use, and disclosure of personal information by Greenfield Savings Bank as provided under the then-current Greenfield Savings Bank Consumer Privacy Statement.

You are responsible for complying with all the terms of this Agreement and with the terms of the agreement governing the deposit accounts which you access using electronic banking services. We can terminate your Online Banking privileges (including the Online Bill Payment Service) under this Agreement without notice to you for any reason; or if you do not pay any fee required by this Agreement when due, if you do not comply with the Agreement governing your deposit or loan accounts, or your accounts are not maintained in good standing. We will promptly notify you if we terminate this Agreement or your use of the services for any other reason.

We may convert your account to inactive status if you do not sign on to the Service or have any transaction scheduled through the Service during any consecutive 180 day period. If your account is considered inactive, you must contact us to have the Service activated before you will be able to schedule any transaction through the Service.

To cancel the Online Banking and/or Online Bill Payment Service, you must call Greenfield Savings Bank at 413-774-3191 or 888-324-3191, or writing a letter and sending it to:

Greenfield Savings Bank
Attention: Customer Service
400 Main Street
PO Box 1537
Greenfield, MA 01302-1537

Written notification should include your name, address and the effective date to stop the service(s). When Online Bill Payment is terminated, any pre-scheduled bill payments made through Online Banking will also be terminated.

This Agreement is governed by the laws of the State of Massachusetts and applicable federal law(s).

Greenfield Savings Bank offers the benefits and convenience of the Online Banking & Bill Pay services to you at no monthly charge. Account research, insufficient funds, and stop payment charges will be assessed at the rates published in Greenfield Savings Bank's Schedule of Fees brochure and will be deducted from your Bill Pay Account or another account you hold at Greenfield Savings Bank.

These fees are subject to change. Greenfield Savings Bank will notify you in writing regarding any fee changes at least thirty (30) days in advance of the effective date of these changes.

By using this Banking Service, you acknowledge receipt of and agree to be bound by this Greenfield Savings Bank Online Service, the Service Terms and Conditions Agreement & Electronic Funds Transfer Disclosure, as well as, any and all Disclosures, which were received by you at the time your account was opened, plus any amendments to these instruments, which will be furnished to you as they occur. If there are any changes with any of these agreements and/or brochures, the latest dated document will govern any previous Notice.