Complete the First Time User Information form entries as labeled. SSN is 9 digits only, without dashes. Account Number is 10 digits, including leading zeros. E-Mail Address should be where you want us to send any banking related messages. Security Question is to help us verify who you are should you forget your password and need to call us. In order to re-activate your access to the service, we would identify you by asking this question & matching your answer with the one you enter to complete.